Frequently Asked Questions

What is Marshall FiberNet?

FiberNet is the city’s fiber-optic, ultra-high speed Internet service.

Where will service be available?

For the foreseeable future, service will be available only within the Marshall city limits.

When will service be available?

The network is being built in phases, divided roughly into two types, “Aerial” and “Underground” for the two types of utility configurations around the city.  Simply put, if your electric/cable/phone lines are on a pole outside of your house, you are in an Aerial section of town.  Obviously if they are not, then you’re in one of the 5 Underground sections.  Aerial neighborhoods are being built and installations are happening starting toward the East end of town, essentially from Eagle St moving Eastward, and from the North Drive area down to the PSB building as loose boundaries.  Within that area, are smaller divisions based on “nodes” that serve individual neighborhoods.  As these nodes are complete, installations begin promptly.  We have been installing customers since February in the “Aerial East” phase.  The “Aerial West” phase has already begun!!  We anticipate installations beginning in July for the West-siders.   Alongside the Aerial West phase, we have started construction on the “O’Keefe Area” underground section, with anticipated installations beginning sometime in July.  In addition to this, the Downtown business district is now ready for installation, and installations have already begun!

The Underground phases that will incorporate Brewer Woods/Farms, Pristancia, Wright/Sherman and the business park at the end of Industrial will be coming along as soon as we can complete our designs, complete the bid process, and award and begin construction.

We hope to have the network as complete as possible with as many homes and businesses available for installation by the end of 2018 as we can.  It may take until roughly March or April of 2019 to complete all of the installations required to reach everyone, as we cannot do underground work in the winter months when the ground is frozen for obvious reasons.

What will the cost be?

We will have multiple residential AND commercial service level options (tiers) to choose from, please visit the “Service Area and Rates” tab for a complete listing.

Will you be providing TV or Phone service?

At this time we will only be providing an Ultra High-Speed data connection (Internet).

We are currently exploring “add-on” services in the form of subscribed video services, and possibly phone services.  Emphasis on “Exploring” at this stage…

How will I be able to watch TV when “Un-bundling” will make my other services more expensive?

There are a rapidly growing number of “Over the Top” or “Streaming” services available for people to use to watch live TV or On Demand TV/Movies. i.e. Netflix, Hulu, DirectTVNow. Many network/content providers such as HBO and ESPN as well as several of the major sports networks already offer the ability to subscribe and watch content on demand. In many cases, depending on your viewing preferences this may result in a lower cost per month when you factor in the lower cost of the FiberNet connection compared to other providers. http://www.newtechnologytv.com/best-tv-streaming-services/ 

The FiberNet team is exploring options as potential video offerings for residents to consider in the future.

What about Phone?

There are several VOIP (Voice Over Internet Protocol) providers requiring only an internet connection.  i.e. Vonage, 8×8, RingCentral, Mitel. Many have free and easy set-up requirements and in many cases you can keep your old phone number (This may vary by provider).

The FiberNet team is exploring options for potential voice offerings for residents to consider in the future.

Will static IP addresses be available?

Yes, Static IPs are available with Tier 2-5 Commercial pricing.

How do I sign up?

Installation appointments will be based on specific completion dates for those sections of the city ready for connection. The FiberNet department STRONGLY encourages interested residents and businesses to contact the customer service team indicating your interest. On the home page you may get on our “I’m Interested” list by selecting the red “Add me to the list” button and filling out a basic information form.  You may reach us by email at info.fibernet@cityofmarshall.com or by phone at 269.781.5183 ext. 1506. Please leave us your name, address, and telephone number. We will be reaching out to customers residing in areas where fiber will be completed first to ensure an orderly scheduling of installation BASED ON THIS LIST.  Please be patient!! We will get to everyone!!!!

Where can I find more information?

Follow us on this page for periodic updates to the progress of the project.

Follow us on Facebook.

Follow significant developments on our “News and Updates” tab.

What do I need to do to get my service installed?

As the network nears completion in each of the 24 neighborhoods around the city, we will be reaching out to people on the “I’m Interested List” (go to the home page and click on the “add me to the list” button if you haven’t already please only do this once) to let them know that service will be available in a short period of time so that we can get commitments and so that residents can plan their service needs accordingly. (check on contract commitments, etc.).

Once we make contact, and you do indeed want service (who wouldn’t, right?) we will schedule an installation date, and a technician will roll to your address.  The first step in the process is to run the line from the pole to your house, known as the “drop”.  From there, your technician will work with you to determine the best location for your modem/router based on your usage needs.  Then next step is to run a fiber optic line from the outside to that location.  Then your technician will work with you to make sure you are able to connect your devices to the internet and once you’re comfortable with your service, sit back and enjoy!!