Frequently Asked Questions

What is Marshall FiberNet?

FiberNet is the city’s fiber-optic, ultra-high speed Internet service.

How can I pay my bill?

Please visit the City of Marshall Payment FAQs for a complete listing of options.

 

If you wish to pay online, please click here: BSA online payments

Your FiberNet account ID will be the 3-4 digit number specified on your bill.

 

Automatic payment forms can be found here: ACH payment form

Fill out the form and take it to City Hall for processing.

Where will service be available?

For the foreseeable future, service will be available only within the Marshall city limits.

If you wish to see service in a surrounding township, please notify your township of your interest in Marshall FiberNet!

When will service be available?

 

We hope to have the network as complete as possible with as many homes and businesses available for installation by the end of 2018 as we can.  It may take until roughly March or April of 2019 to complete all of the installations required to reach everyone, as we cannot do underground work in the winter months when the ground is frozen. If service is not yet available in your apartment complex, contact you landlord and ask when they expect to approve a fiber build.

What will the cost be?

We will have multiple residential AND commercial service level tiers to choose from, please visit the “Service Area and Rates” tab for a complete listing. Residential rates start at $40, and Commercial rates start at $99.

Will you be providing TV or Phone service?

At this time we will only be providing an Ultra High-Speed data connection (Internet).

We are currently exploring “add-on” services in the form of subscribed video services, and possibly phone services.

Streaming television and VOIP phone services are available through other providers, often times cheaper than traditional bundled packages!

How will I be able to watch TV when “Un-bundling” will make my other services more expensive?

There are a rapidly growing number of “Over the Top” or “Streaming” services available for people to use to watch live TV or On Demand TV/Movies. i.e. Netflix, Hulu, DirectTVNow. Many network/content providers such as HBO and ESPN as well as several of the major sports networks already offer the ability to subscribe and watch content on demand. In many cases, depending on your viewing preferences this may result in a lower cost per month when you factor in the lower cost of the FiberNet connection compared to other providers. http://www.newtechnologytv.com/best-tv-streaming-services/ 

The FiberNet team is exploring options as potential video offerings for residents to consider in the future.

What about Phone?

There are several VOIP (Voice Over Internet Protocol) providers requiring only an internet connection.  i.e. Vonage, 8×8, RingCentral, Mitel. Many have free and easy set-up requirements and in many cases you can keep your old phone number (This may vary by provider).

The FiberNet team is exploring options for potential voice offerings for residents to consider in the future.

Will static IP addresses be available?

Yes, Static IPs are available with Tier 2-5 Commercial pricing.

How do I sign up?

Installation appointments will be based on specific completion dates for those sections of the city ready for connection. The FiberNet department STRONGLY encourages interested residents and businesses to contact the customer service team indicating your interest. On the home page you may get on our “I’m Interested” list by selecting the red “Add me to the list” button and filling out a basic information form.  You may reach us by email at info.fibernet@cityofmarshall.com or by phone at 269.558.0348 Please leave us your name, address, and telephone number. We will be reaching out to customers residing in areas where fiber will be completed first to ensure an orderly scheduling of installation based on this list.

Where can I find more information?

Follow us on this page for periodic updates to the progress of the project.

Follow us on Facebook.

Follow significant developments on our “News and Updates” tab.

What do I need to do to get my service installed?

Just give us a call! 269-558-0348

The first step in the process is to run the line from the pole to your house, known as the “drop”.  From there, your technician will work with you to determine the best location for your modem/router based on your usage needs.  Then next step is to run a fiber optic line from the outside to that location.  Then your technician will work with you to make sure you are able to connect your devices to the internet and once you’re comfortable with your service, sit back and enjoy!